Broken/Official Help Menu

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===App does not start up / freezes===

The game may not be playable when played on a device with a poor connection. Please retry at a different location that has a good signal. Also, refer to the following troubleshooting methods should they apply:

● When too many apps are running simultaneously, and/or the device has not been rebooted for a long time, there may be insufficient memory to store the game. Please try closing some apps or rebooting your device.

* When too many apps are running simultaneously, and/or the device has not been rebooted for a long time, there may be insufficient memory to store the game. Please try closing some apps or rebooting your device.

● There may be a server maintenance in progress. Be sure to check information on maintenance.

* There may be a server maintenance in progress. Be sure to check information on maintenance.

● Your device may be unsupported. For a list of compatible devices, please refer to the official site.

* Your device may be unsupported. For a list of compatible devices, please refer to the official site.

===Username does not display correctly===

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We are very sorry about the inconvenience. We kindly ask that you contact us by accessing "Inquiries" or "Options -> Inquiries".

Required Information:

● E-mail address

* E-mail address

● Name

* Name

● Player ID

* Player ID

● App version

* App version

● OS

* OS

● OS version

* OS version

● Device model

* Device model

● Type of inquiry

* Type of inquiry

● Content of inquiry

* Content of inquiry

We will investigate the issue as soon we receive the information.

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===About Information Not Listed Here===

If you have further questions, please contact us via "Inquiries" on the official site. You can also access "Options -> Inquiries" from the app.

Broken/Official Help Menu: Difference between revisions

Mistiryshak (talk | contribs)

@@ Line 103: / Line 103: @@
 ===App does not start up / freezes===
 The game may not be playable when played on a device with a poor connection. Please retry at a different location that has a good signal. Also, refer to the following troubleshooting methods should they apply:
-● When too many apps are running simultaneously, and/or the device has not been rebooted for a long time, there may be insufficient memory to store the game. Please try closing some apps or rebooting your device.
+* When too many apps are running simultaneously, and/or the device has not been rebooted for a long time, there may be insufficient memory to store the game. Please try closing some apps or rebooting your device.
-● There may be a server maintenance in progress. Be sure to check information on maintenance.
+* There may be a server maintenance in progress. Be sure to check information on maintenance.
-● Your device may be unsupported. For a list of compatible devices, please refer to the official site.
+* Your device may be unsupported. For a list of compatible devices, please refer to the official site.
 ===Username does not display correctly===
@@ Line 113: / Line 113: @@
 We are very sorry about the inconvenience. We kindly ask that you contact us by accessing "Inquiries" or "Options -> Inquiries".
 Required Information:
-● E-mail address
+* E-mail address
-● Name
+* Name
-● Player ID
+* Player ID
-● App version
+* App version
-● OS
+* OS
-● OS version
+* OS version
-● Device model
+* Device model
-● Type of inquiry
+* Type of inquiry
-● Content of inquiry
+* Content of inquiry
 We will investigate the issue as soon we receive the information.
@@ Line 135: / Line 135: @@
 ===About Information Not Listed Here===
 If you have further questions, please contact us via "Inquiries" on the official site. You can also access "Options -> Inquiries" from the app.
+{{PavilionNav}}